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Got a question?

Check out our frequently asked questions below:

How do I make a group booking?

You need to register your details with the Groups Travel Hub here. We will then issue you with a Groups Travel Agreement. Once the hub has received your online acceptance of BA’s Terms and Conditions, you will be given access to the system for booking, ticketing and servicing your group bookings online.

British Airways work with non IATA agents and consumer

Once the hub has received your online acceptance of the Groups Travel Agreement, you will receive your system username and password which will be sent via email.

Yes, the hub’s specialist online groups system allows the agent to fully manage the entire sales process:

  • Check Availability and Pricing
  • Confirm Bookings
  • Add Group Passenger Names
  • Request Upgrades and Amendments
  • Insert API and Emergency Contact Data and Secure Flight information
  • Ticketing Service
  • Receive and record for payments you have sent

This will offer you more control over your bookings and will save you time.

No training is required to use the hub’s Groups booking system. It offers simple point and click technology, which is easy to use. If you do require support, we can give you access to the online demo and prompt guide sheets with tips on using the system. Also our experienced Groups Sales Advisors are available to offer guidance.

Yes. The system will present all flights using a green/amber/red display to indicate availability and cabin, including Club World and World Traveller Plus. There is also the option to check up to 7 days earlier or later. The system will display an instant price if seats are available. An email quotation will follow approx. 5 minutes later.

For more complex quotes or when there are restrictions on availability you will receive a response within 2 business days.

30 days prior to departure.

Passenger names as well as APIS, secure flight and ECD are required prior to ticketing (30 days prior to departure)

Agents can request their groups tickets online via the hub.

Deposit payment will be applied towards the final balance payment. Payments can be made by Check or Electronic Funds Transfer (Bank Transfer). Please see our payment options download for further information.

Find out more about ways to pay here >

British Airways no longer require a security deposit or MCOs for group bookings, as payments can now be made via Bank Transfer or by Check.

Group seating is available and a block will be assigned to the group where available, 7 days prior to departure.

It is the responsibility of the agent to arrange the necessary documentation needed to gain entry to the destination country. Visa and passport requirements can be checked via

You can request most changes online such as adding additional flights, upgrades, increasing or reducing the group size etc. After tickets are issued, all changes are handled manually. The terms and conditions allow for one free name change per passenger.

Groups passengers are permitted to use the Self-Service Check–in machines at their departure airport.

On request we can supply monthly Sales Performance Reports.

You can request artwork templates and images via email at All artwork, which features British Airways must be approved by the hub prior to publication. Please allow 48 hours for approval.

Please visit the contact us page.

The Groups Travel Hub is operated in collaboration with British Airways’ Global Groups partner Lime Management Ltd, who have a wealth of experience of working with a diverse range of Groups agents from global brands to niche specialists, operating within different sectors: Conference, Meetings and Incentive, Sports and Entertainment, Schools, Missionary and Leisure Tours.

Where immediate attention is required outside of our normal advertised business hours, please contact on Toll Free 1-888 724 8203 where one of our Duty Manager’s will offer assistance. For all other non-emergency calls that do not require immediate attention, please contact our usual customer support numbers during standard office hours.

Help & Support

Need help or support in making a group booking?

Our team of experts are on hand to answer any questions you have during the booking process.