Help & Support

Need help or support in making a group booking? Whatever your question or query we have a team on hand ready to provide the answer


How do I make a group booking?

Do I need to hold an IATA license to book British Airways Groups flights?

When will I receive my system username and password?

Will agents be able to complete the entire sales process online?

Do I need training to use the system?

Does the system offer immediate availability and pricing?

When are groups ticketing deadlines?

When are group passenger names required?

How do I issue groups tickets?

Will the system issue reminders on deadline dates?

How do I make payments?

Will I need to pay a security deposit or make payments by MCOs?

What is British Airways seating policy for group bookings?

What if my group needs visas?

If my group size reduces, will I lose the deposits paid?

Can I make changes to group bookings?

Can a groups passenger use a Self-Service Check-in Kiosk at the airport?

Will the hub advise me on my sales performance?

How do I get access to British Airways images for my brochure or website?

How can I contact the Groups Travel Hub?

Who is LIME?

What are the contact details for flight operational emergencies outside of normal business hours?