Our dedicated Support Team are committed to answering any queries you may have.
As a first port of call, our handy FAQs page contains a wealth of information, or our Resources page can be used to find practical help in using the Hub.
Call us
Toll free: 1 800 483 5175
Email us
Operational Hours
Monday - Friday: 08:00 - 19:00 EST
Trading Address: Groups Travel Hub, World House, Lloyd Drive, Cheshire Oaks Business Park, Ellesmere Port, CH65 9HQ, UK
Registered Company Address: Chester House, Lloyd Drive, Cheshire Oaks Business Park, Ellesmere Port, CH65 9HQ, UK
Operated by Lime Management, part of the Travel Innovation Group.
Operational emergencies
Where immediate attention is required outside of our normal opening hours, please contact us toll free on 1 888 724 8203 for assistance.
For all other non-emergency calls or queries within office hours, please contact our usual Support phone line.
For advice on flight statuses, please visit BA Travel Trade.