Help & Support

Need help or support in making a group booking? Whatever your question or query we have a team on hand ready to provide the answer

Latest News

Coronavirus outbreak

12 March 2020

Due to the current Coronavirus (COVID-19) situation, which is rapidly evolving and affecting the travel industry, we will do our best to keep you updated on this article with key information and links you can refer to in relation to your bookings during this time of uncertainty. 

Policy for trade group bookings updated April 4, 2020

In order to assist our UK&I Trade partners on all existing and new, ticketed and un-ticketed Group bookings held for travelling between 13 March – 30 June, the following policy has been introduced.

For unticketed bookings:

We allow all bookings to be cancelled

• We will not generate an ADM for cancellation within the update window

• Space must be released by 15 April 2020 for the ADM waiver policy to apply

For ticketed bookings:

- 1 free change within 12 month validity of the ticket - under this group policy, the 12 month ticket validity is calculated from the date of the first travelled segment on the ticket

- Allow one free name change per passenger

- Re-routing permitted

- Any additional fare and taxes must be collected 

Contacting us

We are currently working through high enquiry volumes and will be processing the bookings in order of departure date/time. Please email your enquiry with the following:

- PNR and departure date in the subject line

- The rebooking options your would like (in order of preference) plus your contact number and any other details that may help us to resolve your request as efficiently as possible in the email body

If you have not heard from us and your booking is due to travel in 24 hours please email us at

Flight status

You can check your customers' flight status here, and British Airways trade support for the latest amendment guidelines.

Travel advice

For latest advice visit the Foreign Office

Coronavirus updates

For latest advice on coronavirus please check:

Coronavirus Government response

World Health Organisation